Tesi & Testi

charter of rights

The Customer's Charter of Rights

i diritti del cliente

Often, as a customer, I do not appreciate the way I am treated: indifference, impoliteness and bad service are the order of the day, and sometimes it seems like there is no way to remedy the situation.

I am not here to teach other people how to run their businesses. But I would like to point out that at my company you will find it is different. I want to manage Tesi & testi the way I feel other enterprises should be managed.

And I want to be called to order any time these rights happen to be violated.

  1. You have the right to be treated with respect, cordiality and fairness.
  2. You have the right to receive the value for the money. When you decide to use our services, you have the right to expect that your money be well-spent and that you receive a service that corresponds exactly to the characteristics that we have promised.
  3. You have the right to receive the services ordered by the established deadline.
  4. You have the right to receive prompt, courteous and exhaustive answers to all your requests for information and explanation.
  5. You have the right to all our assistance in the search for a service that is best suited to your needs.
  6. You have the right to have your problems dealt with on a one-to-one basis, so they can be solved as promptly as possible and with maximum reciprocal satisfaction.
  7. You have the right to be served by whoever you feel is most suitable.
  8. You have the right to be treated exactly how we want to be treated when we are someone else’s customer.

We feel that a sales transaction is not complete until the service has given its fruits and has been used with full satisfaction by the customer. I swear by all of the above statements. Always, and no matter what it costs.


Turin, 1st February, 1995
Gianni Davico, Managing Director